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Knowledge base
General Support
Getting started (FAQ)
11
First Steps at Apollo Group TV (FAQ)
VPN information
Free 10 day trial
How do I subscribe?
What devices can I watch on? (supported devices)
View all 11
Account & billing
6
How do I renew my subscription?
RESEND OR CHANGE PASSWORD
How do I access my account status?
Do you take reocurring payments?
Can I get a refund?
View all 6
Watching Apollo Group TV
7
How many devices can be used at once?
What hardware is recommended?
Can I request Channels, Movies & Shows?
How do I upload subtitles?
How do I change the timezone?
View all 7
Troubleshooting / Can’t watch
12
General troubleshooting
Live TV & VOD buffers, freezes or Not Working
The app sometimes stops or kicks me out
IPs exceeded limit code 429
I get the message bad email or password
View all 12
Installation Guides
Android TV Box / Firestick
9
Firestick Installation instructions (regular and 4K)
Fire-Amazon: FireTV/FireStick/FireTV4k
Tivimate installation instructions
How do I install on Android TV Device?
Installing ApolloGroup on Apple TV
View all 9
Phone/Tablet/Computer
9
How do I install on Android Mobile/Tablet?
iOS devices: iPhone/iPad/AppleTV (OS 14+)
Installation instructions iPhone/iPad Startup Show
how do I add to Kodi?
How do I install on iPad?
View all 9
Television
0
Game Console
0
Other apps/ M3U players
5
What are the M3U & EPG urls? (Sports VOD URL included)
How do I set up with Emby?
Xtream code (not supported)
Roku (not supported)
TV: SAMSUNG/LG (NOT SUPPORTED)
Resellers & Affiliate
Resellers
5
How can I become an Apollo Group TV reseller and how does it work?
No upfront payment? Really? Nothing to pay?
what type of payments do we accept?
What is levels and credits?
Subscription not working and is showing a red thumb
Affiliate
1
How can I become an Apollo Group TV Affiliate?
