Can't watch / Troubleshooting

General troubleshooting
When experiencing issues please start by following the below troubleshooting steps. 1.Clear your device cache and force closing the app and then try aga...
Mon, 4 Jan, 2021 at 1:47 PM
Live TV & VOD buffers or freezes
Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system. To experience the apollogroup as smooth as possibl...
Tue, 12 Nov, 2019 at 3:20 PM
The app sometimes stops or kicks me out
Problems such as being kicked our of the app or the app stopping can simply be resolved by closing and re-opening the app, if this does not fix the issue pl...
Fri, 26 Jul, 2019 at 6:36 PM
I get the message bad email or password
1. Please reset your password here. 2. If you are still unable to log on with a new password please reset the device. 3. After resetting the device, ...
Thu, 9 Apr, 2020 at 1:41 PM
Live TV Plays but not Movies or TV shows
If Movies and TV Shows are not working but live TV is, please try the following. Log out of the app If possible on your device (eg Fire stick, Android...
Fri, 26 Jul, 2019 at 7:03 PM
error Unauthenticated
If you receive an on screen error Unauthenticated, please log out of the app and then log back in. Clear cache and force close the app. Make sure y...
Thu, 9 Apr, 2020 at 1:55 PM
I get the message failed to load video
If you get the message "failed to load video" please turn off your device and turn off your router for 1 minuet and try to watch content.  
Thu, 25 Jul, 2019 at 2:38 AM
Error code 403
If you are experiencing the error "invalid response code 403" it is likely your ISP is blocking our service and you will require to buy a VPN to wa...
Tue, 30 Jul, 2019 at 7:53 PM
It says airstat app is disconnected?
The Airstar TV app has been discontinued by the developer of the app but don't worry there are many new and improved apps available for your devices.  ...
Wed, 19 Feb, 2020 at 11:09 PM
Chromecast doesn't work properly with your service.
Why Chromecast does not work properly? Every movie/tvshow has its own video codec and list of audio codecs. Chromecast can support only special amount ...
Wed, 11 Dec, 2019 at 7:07 AM