In both Startup Show and ApolloGroup TV app, there's ability to switch the player type, for both VOD and LiveTV.

Some devices run to some issues when using a particular player, thus the ability to change between players.

Usually this helps when one experience issues with video and audio out of sync.


Click on Profile at the top left:

Then change the Player Type based on the content you want to switch (LiveTV or VOD)

Mobile: you can see it under "More" setting at the bottom part:

These are the default, but if you run to any issue, you can always change it.