Before asking for a refund, did you try to talk to customer support?
Our customer support may be able to help you resolve the matter.

You can contact customer support via live chat.

For credit card payments, If you want to get a refund for your subscription, below is our policy depending on your subscription;

  • If you purchased a “1 Month Subscription”, you’ll be eligible for a refund if you request it within 1 week of the time you paid.
  • If you purchased a “3 Months Subscription” or longer, you’ll be eligible for a refund if you request it within 1 month of the time you paid.

Clients based in Israel are not supported or refund-Eligible at all even if card payment is used as a result of local ISP issues.

If you are willing to take the risk and sign up, you take full responsibility for any issues and are not to contact support regarding any buffering/streaming problems or refund-related issues.

Users who do not comply will risk terminating their accounts!

If the requirements are met, please use the live chat option directly on our website to speak with an agent and why you want a refund and your account information.