Before asking for a refund, did you try to talk to customer support?
Our customer support may be able to help you resolve the matter.
You can contact customer support by opening a ticket or simply email firstname.lastname@example.org
If you want to get a refund for your subscription, below is our policy depending on your subscription;
- If you purchased a “1 Month Subscription”, you’ll be eligible for a refund if you request it within 1 week of the time you paid.
- If you purchased a “3 Months Subscription” or longer, you’ll be eligible for a refund if you request it within 1 month of the time you paid.
If the requirements are met, please send an email to email@example.com explaining why you want a refund and your account information.