Troubleshooting / Can’t watch
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Discord.ApolloGroup.tv Before you begin Click here to join our discord chat group where we post our maintenance schedules and live reports of any issues we ...
Tue, 23 Jan, 2024 at 11:24 PM
Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system. To experience the apollogroup as smooth as possibl...
Fri, 20 May, 2022 at 2:28 AM
Problems such as being kicked our of the app or the app stopping can simply be resolved by closing and re-opening the app, if this does not fix the issue pl...
Fri, 26 Jul, 2019 at 6:36 PM
This message is usually due to switching channels too quickly making the system think you're using more connections than you're allowed. To f...
Mon, 17 Jan, 2022 at 9:48 PM
1. Please reset your password here. 2. If you are still unable to log on with a new password please reset the device. 3. After resetting the device, ...
Thu, 9 Apr, 2020 at 1:41 PM
In both Startup Show and ApolloGroup TV app, there's ability to switch the player type, for both VOD and LiveTV. This can help when experiencing aud...
Mon, 4 Jan, 2021 at 1:10 PM
If Movies and TV Shows are not working but live TV is, please try the following. Log out of the app If possible on your device (eg Fire stick, Android...
Fri, 26 Jul, 2019 at 7:03 PM
If you receive an on screen error 401/Unauthenticated, please log out of the app and then log back in. Clear cache and force close the app. Make su...
Wed, 18 May, 2022 at 9:06 PM
If you are experiencing the error "invalid response code 403" it is likely your ISP is blocking our service and you will require to use a VPN to w...
Wed, 29 Mar, 2023 at 4:32 PM
Why Chromecast does not work properly? Every movie/tvshow has its own video codec and list of audio codecs. Chromecast can support only special amount ...
Wed, 11 Dec, 2019 at 7:07 AM