We use http://speed.apg.ooo to check for network issues between your end and our servers.
This tool is accurate and gives us information of where you might have a problem if you have buffering/freezing issues.
*This guide is for Startup Show/ApolloGroup TV app
As you open Startup Show/ApolloGroup TV app, you will have menu.
Go to the profile section (a picture of a man-red circle in the picture )
Then as you open that section you will see info about your account.
Then as you scroll down, you will see a button
"Launch speed test"
As you click it, our http://speed.apg.ooo will start to run.
Give it a minute to finish.
It will run A nearby server test, and Live and Vod test as well.
Once its done, and you still experience issue, please take a screenshot of that, and send us via firstname.lastname@example.org
Don't blur any info, since we need it to see whats going on.