Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system.
To experience the apollogroup as smooth as possible don't use Wifi nor any type of extended system, for best result use Wire Ethernet Cable only to your device.
- Log out of the app
- If possible on your device (eg Fire stick, Android TV) clear the app cache and storage.
- Turn off your device
- Turn off your router and leave for one minute
- Turn back on, Login & try to load the content.
If the problem persists please do the following:
When running speed tests, for more accurate and realistic results, run the tests on the device you're using to stream.
i.e if you're using Android Box, you should open its' browser and check there, not on your phone.
Please enter our speed test tool. And test it on the device you're using to stream!!
Our speedtest is divided into 3 sections:
First section: Info about your connection. Your IP address, your Internet Service Provider, and country.
Second section: This section is the actual speed tests, which is divided into 3 main tests.
First test - CloudFront is a speedtest from a CDN of amazon (to emulate local speedtest - 1 connection)
Second test - Apollo Live is the server you are playing live streaming from, based on your location.
Third test - Apollo VOD is the server you are playing VOD content from, again this is based on your location.
*The servers you're testing with, are the servers you're streaming from, this will show an accurate picture on how your network can handle Apollo Group service.
Third section: The results, here we will post our recommendation for you based on the speed results you received.
*Speed-test of APOLLO LIVE & VOD are limited to 50Mbit.
Please be aware that you must get minimum of 20Mbit bandwidth in order to use our service without interruptions.
If you're getting speeds higher than 20Mbit, and you're having difficulties, please take a screenshot of the the whole screen and contact us with the screenshot, at firstname.lastname@example.org.